Our dedicated Customer Service team goes above and beyond to provide exceptional support. For quick answers, check out our FAQ section bellow. We are here to help you.
You can update your login and password information under your account.
You can view your subscription status under your account.
Of course. You may purchase a membership gift certificate to allow the recipient to gain access to the online archives and the merch discount. If you would like to control the auto-renewal and simply send journals to a friend, just enter their shipping info in the checkout.
You can view and update credit card information or cancel auto-renew in your account.
Yes! All content is available to members on our website, and members can download PDFs for offline viewing. Simply purchase a Digital option when joining to receive online access without having physical journals shipped to you.
If you wish to cancel your order, we understand the urgency and will do our best to accommodate your request. However, please note that our processing time is fast, which means the window for cancellations is relatively small. We recommend contacting our customer service team as soon as possible to initiate the cancellation process. Our dedicated agents will assist you further.
For more information regarding our return policy, you can refer to the specific section on our website, where you'll find all the necessary details.
We offer the following payment methods for your convenience when shopping with us online:
Mastercard
VISA
American Express
Apple Pay
Google Pay
Shop Pay
Please note that we only charge credit and debit cards once the order is shipped. To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.
You can easily locate your order number in the following places:
1. Confirmation email: Your order number will be included in the confirmation email you received after placing your order. Please refer to this email for quick access to your order number.
2. Order-related emails: Each email related to your order, such as shipping updates or delivery notifications, will also include your order number. Please check these emails for easy reference.
3. Order page in your account: If you created an account during the checkout process, you can log in and visit the order page. Your order number will be displayed there for your convenience. Please note that the order number is typically an 8-digit number.
For advertising inquiries, please contact us through the form found on our Advertising page.
The Snowboarder's Journal would be thrilled to be shared through your local shop. Please contact us directly to setup retail distribution by filling out the form on our Contact page.
Photo and word submissions are accepted and encouraged. Check out our Submissions page for more details.
The Snowboarder's Journal offers internships in exchange college credit at our Bellingham, WA office location. See our Internships page for more details.
Contact us
Please do not hesitate to check our customer support for common questions regarding orders. If you can't find an answer to your questions, please contact us.
